Rivaves Studios
These general terms and conditions govern the mutual rights and obligations of the parties arising in connection with a sale agreement concluded through the e-shop at rivaves.cz.
Table of contents
These terms and conditions (the "Terms") of the seller govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (the "Civil Code"), the mutual rights and obligations of the parties arising in connection with or on the basis of a sale agreement entered into between the seller and another natural person (the "Buyer") through the seller's online shop.
The online shop is operated by the seller at the website rivaves.cz (the "Website") through its web interface (the "Web Interface").
The provisions of these Terms form an integral part of the sale agreement. The sale agreement and these Terms are drawn up in the English language. The sale agreement may be concluded in the English or Czech language.
The seller may amend or modify the wording of these Terms. This provision shall not affect the rights and obligations arising during the period of effectiveness of the previous wording of the Terms.
The seller is:
Full contact details are also available on the Contact page.
To order goods, the Buyer fills in the order form on the Web Interface. The order form contains, in particular, information about the ordered goods, the method of payment of the purchase price, the requested method of delivery, and the costs associated with the delivery of the goods.
Before sending the order to the seller, the Buyer is allowed to review and amend the data entered in the order. The Buyer submits the order to the seller by clicking the appropriate button (e.g. "Place order").
The contractual relationship between the seller and the Buyer is established upon delivery of the order acceptance (acknowledgement), which is sent by the seller to the Buyer's e-mail address provided in the order.
Limited drop / preorder: All goods in the current collection are offered as preorders. Production and shipping usually start after the shop closes (the exact date is always stated for each drop). The Buyer acknowledges and agrees to this by ticking the relevant checkbox at order placement.
The Buyer agrees to the use of remote means of communication when concluding the sale agreement. Any costs incurred by the Buyer in using such means of communication in connection with the conclusion of the agreement are borne by the Buyer.
The Buyer may pay the price of the goods and any costs associated with delivery in the following ways:
Together with the purchase price, the Buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall include the costs associated with the delivery of the goods.
The seller does not require any deposit or other similar payment from the Buyer. This does not affect the Buyer's obligation to pay the purchase price in advance in the case of cashless payment.
In the case of cashless payment, the purchase price is payable within 7 days of the conclusion of the sale agreement. The Buyer is obliged to pay the purchase price together with the variable symbol (order number). The Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.
The seller is not a VAT payer. The prices listed in the e-shop are final.
Any discounts on the price of goods provided by the seller cannot be combined with each other.
The seller will issue an invoice (tax document) to the Buyer after payment of the price and send it electronically to the Buyer's e-mail address.
The method of delivery is determined by the seller, unless otherwise agreed in the sale agreement. Currently, the seller delivers goods within the Czech Republic via Zásilkovna. The shipping fee is 109 CZK.
Goods will be dispatched after payment is received and after the preorder period ends. Estimated delivery time is 2–4 weeks from the close of the preorder, unless stated otherwise for the specific drop. The Buyer will be notified of dispatch by e-mail.
If, for reasons on the Buyer's side, the goods need to be delivered repeatedly or by a different method than stated in the order, the Buyer is obliged to cover the costs of repeated delivery or of the alternative delivery method.
Upon receiving the goods from the carrier, the Buyer is required to check that the packaging is intact and to immediately report any defects to the carrier and the seller.
The Buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible to withdraw, among other things, from a sale agreement for goods that have been adjusted to the Buyer's wishes or made for the Buyer personally (e.g. expressly ordered one-off hand-sprayed pieces marked 1 of 1).
If the case is not one of those listed above or another case where withdrawal is not possible, the Buyer is entitled, in accordance with Section 1829(1) of the Civil Code, to withdraw from the sale agreement within fourteen (14) days of receiving the goods. If the subject of the agreement is several types of goods or delivery in several parts, this period runs from the day of receipt of the last delivery.
The withdrawal must be sent to the seller within the period stated above. The Buyer may use the seller's sample withdrawal form (available on request by e-mail). The Buyer shall send the withdrawal to the seller's e-mail address rivaves.studios@gmail.com.
If the Buyer withdraws from the sale agreement, the agreement is cancelled from the outset. The Buyer must return the goods to the seller within 14 days of sending the withdrawal. If the Buyer withdraws, the Buyer bears the costs of returning the goods.
In the event of withdrawal, the seller will refund the funds received from the Buyer within 14 days of withdrawal, using the same method as the seller received them. The seller is also entitled to refund the Buyer's payment when the Buyer returns the goods or in another way, provided the Buyer agrees and no additional costs are incurred. If the Buyer withdraws, the seller is not obliged to refund the funds before the Buyer returns the goods or proves that the goods have been sent back.
The seller is entitled to unilaterally set off any claim for damages incurred to the goods against the Buyer's claim for the refund of the purchase price.
The rights and obligations of the parties regarding rights from defective performance are governed by the relevant generally binding legislation (in particular Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code, and Act No. 634/1992 Coll., on consumer protection).
The seller is liable to the Buyer that the goods are free from defects upon receipt. The Buyer is entitled to exercise the right from a defect that occurs in consumer goods within twenty-four (24) months of receipt.
The Buyer asserts the rights from defective performance with the seller at the seller's registered address or electronically at rivaves.studios@gmail.com. The moment of asserting the complaint is the moment when the seller receives the complained-about goods from the Buyer, or when the complaint is submitted by e-mail.
The following are not considered defects rendering the goods unusable:
The seller will resolve complaints without undue delay, no later than 30 days from the day the complaint is asserted.
The body responsible for the out-of-court resolution of consumer disputes arising from the sale agreement is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No. 000 20 869, web: https://adr.coi.cz/cs.
The online dispute resolution platform at https://ec.europa.eu/consumers/odr may also be used to resolve disputes between the seller and the Buyer arising from the sale agreement.
The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, web: https://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
The seller is authorised to sell goods on the basis of a trade licence. Trade licence inspection is carried out within its competence by the relevant trade-licensing office. Supervision of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll. on consumer protection.
The protection of the Buyer's personal data, where the Buyer is a natural person, is provided by Act No. 110/2019 Coll. on the processing of personal data and by Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
The data controller is the seller specified in Article 02 of these Terms.
The Buyer agrees to the processing of the following personal data: name and surname, residential / delivery address, e-mail address, telephone number (collectively the "personal data").
The Buyer agrees to the processing of personal data by the seller for the purpose of exercising rights and obligations under the sale agreement and for the purpose of maintaining a user account. Unless the Buyer chooses otherwise, the Buyer also agrees to the processing of personal data by the seller for the purpose of sending information and marketing communications.
Personal data will be processed only for the necessary period — typically for the duration of the contractual relationship and subsequently for the period required by law (accounting documents at least 5 years, tax documents 10 years).
The Buyer has the right to: access personal data, rectify or erase them, restrict processing, object to processing, data portability, and to lodge a complaint with the Office for Personal Data Protection (www.uoou.cz).
Personal data may be transferred to the following processors: shipping company (Zásilkovna), e-mail service provider (EmailJS / Brevo), web hosting provider (Active24). Data is not transferred to third countries outside the EU.
The rivaves.cz website may use so-called cookies — short text files stored on the visitor's device. The site currently does not use third-party analytics or advertising cookies. If they are deployed, visitors will be shown a banner allowing them to accept or reject cookies before any are stored.
The Buyer agrees to receive information related to the goods, services or business of the seller at the Buyer's e-mail address, and further agrees to receive marketing communications from the seller at that address.
You can unsubscribe at any time via the link included in every e-mail, or by sending a request to rivaves.studios@gmail.com.
If the relationship established by the sale agreement contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.
If any provision of these Terms is invalid or ineffective, or becomes so, the invalid provision shall be replaced by a provision whose meaning is as close as possible to that of the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the remaining provisions.
The sale agreement, including these Terms, is archived by the seller in electronic form and is not publicly accessible.
Seller's contact details: see Article 02 of these Terms or the Contact page.
In Prague on May 12, 2026
Jan Zajíc — Rivaves Studios